How to Fix OneDrive Not Playing Videos?

OneDrive is a cloud storage service that allows you to store and sync files across all of your devices. This includes videos. However, sometimes you may encounter problems when trying to play videos stored on OneDrive.

Common OneDrive Not Playing Videos

There are a few different reasons why OneDrive may not be playing videos. These include:

  • Incorrect video format. OneDrive supports a limited number of video formats. If the video you are trying to play is not in one of these formats, OneDrive will not be able to play it.
  • Slow internet connection. Streaming videos requires a fast internet connection. If your internet connection is slow, the video may buffer or stop playing altogether.
  • Browser or app issues. Outdated or buggy browsers or apps can also cause problems with video playback in OneDrive.
  • Corrupted video file. Sometimes, video files can become corrupted. This can prevent them from playing in any media player, including OneDrive.

Troubleshooting Steps to Resolve OneDrive Not Playing Videos

Here are some troubleshooting steps you can take to fix OneDrive not playing videos:

  1. Check your internet connection. Make sure you have a strong internet connection. You can test your internet speed using a website like
  2. Try a different browser or app. If you are using a web browser to play videos, try using a different browser, such as Chrome, Firefox, or Edge. You can also try using the OneDrive app for Windows or macOS.
  3. Update your browser or app. Make sure you are using the latest version of your browser or app. Outdated software can cause problems with video playback.
  4. Convert the video to a different format. If the video you are trying to play is not in one of the supported formats, you can convert it to a different format using a video converter tool.
  5. Repair the video file. If the video file is corrupted, you can try repairing it using a video repair tool.
  6. Clear your browser cache and cookies. Sometimes, cached data and cookies can cause problems with video playback. Try clearing your browser cache and cookies and then try playing the video again.
  7. Restart your computer. Sometimes, restarting your computer can fix problems with video playback.

Additional Tips for Smooth Video Playback in OneDrive

Here are some additional tips for smooth video playback in OneDrive:

  • Reduce the video quality.┬áIf you are having problems with buffering, try reducing the video quality. You can do this by clicking on the gear icon in the video player and selecting a lower-quality setting.
  • Close other applications. If you have other applications running that are using a lot of bandwidth, this can slow down your internet connection and cause problems with video playback. Try closing other applications before playing a video in OneDrive.

If you have tried all of these troubleshooting steps and you are still having problems playing videos in OneDrive, you can contact Microsoft support for further assistance.


I hope this blog post has helped you troubleshoot and fix problems with OneDrive not playing videos. If you have any questions, please feel free to leave a comment below.

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