OneDrive is a cloud storage service which permits storing and synchronizing files on all devices. This also involves videos. However, there are times when playing videos located in OneDrive can be challenging.
Read: How To Fix OneDrive Cloud Operation Failed Error
Common OneDrive Not Playing Videos
There are a few different reasons why OneDrive may not be playing videos. These include:
- Incorrect video format. OneDrive supports a limited number of video formats. If the video you are trying to play is not in one of these formats, OneDrive will not be able to play it.
- Slow internet connection. Streaming videos requires a fast internet connection. If your internet connection is slow, the video may buffer or stop playing altogether.
- Browser or app issues. Outdated or buggy browsers or apps can also cause problems with video playback in OneDrive.
- Corrupted video file. Sometimes, video files can become corrupted. This can prevent them from playing in any media player, including OneDrive.
Troubleshooting Steps to Resolve OneDrive Not Playing Videos
Here are some troubleshooting steps you can take to fix OneDrive not playing videos:
- Check your internet connection. Make sure you have a strong internet connection. You can test your internet speed using a website like Speedtest.net.
- Try a different browser or app. If you are using a web browser to play videos, try using a different browser, such as Chrome, Firefox, or Edge. You can also try using the OneDrive app for Windows or macOS.
- Update your browser or app. Make sure you are using the latest version of your browser or app. Outdated software can cause problems with video playback.
- Convert the video to a different format. If the video you are trying to play is not in one of the supported formats, you can convert it to a different format using a video converter tool.
- Repair the video file. If the video file is corrupted, you can try repairing it using a video repair tool.
- Clear your browser cache and cookies. Sometimes, cached data and cookies can cause problems with video playback. Try clearing your browser cache and cookies and then try playing the video again.
- Restart your computer. Sometimes, restarting your computer can fix problems with video playback.
Additional Tips for Smooth Video Playback in OneDrive
Here are some additional tips for smooth video playback in OneDrive:
- Reduce the video quality. In case you are having buffering issues, attempt enjoying the video on a decrease high quality. To do that, click the gear icon in the video player, and choose a lower-quality setting.
- Close other applications.If there are additional programs that utilize significant amounts of bandwidth running at the same time as this one, they can cause your internet connection to become slow and interfere with video playback. To resolve this issue, try shutting down other apps before you play a video in OneDrive.
If you have tried all of these troubleshooting steps and you are still having problems playing videos in OneDrive, you can contact Microsoft support for further assistance.
Conclusion
I hope this blog post has helped you troubleshoot and fix problems with OneDrive not playing videos. If you have any questions, please feel free to leave a comment below.