Fix OneDrive Has Stopped Working Error

How to Fix OneDrive Has Stopped Working Error?

How to Fix OneDrive Has Stopped Working Error? OneDrive is a cloud storage service provided by Microsoft. This allows you to access your files from virtually anywhere. You can save different types of files like doc, xlsx, ppt, etc. in this cloud storage platform.

You can also sync your Windows OneDrive app with the server and retrieve the details. Apart from all the advanced features, users sometimes face error messages. One of the most common error messages is “OneDrive has stopped working in Windows 10”.

Read: How To Move From Onedrive To Sharepoint?

Now we present the best solution to this problem. But before that, let’s see why the error occurs.

Why Has OneDrive Stopped Working?

There are several reasons for this error message. We explain all the important causes of the problem. Additionally, it is important to know the root cause of the problem as it helps in identifying the best solution to the problem.

  • .One of the main reasons why the OneDrive account stops receiving emails is the lack of sufficient storage space.
  • Interference from antivirus programs and Windows Firewall also causes OneDrive to fail issues.
  • Sometimes faulty account settings prevent OneDrive files from being viewed on another computer.
  • Many problems arise when you use an older version of the OneDrive app. This is also one of the main causes of OneDrive error messages.

These are the main causes of the OneDrive problem. Now, it’s time to learn what to do when OneDrive is not working.

How to Fix Microsoft OneDrive Not Working?

Depending on the cause of the error message, there are different techniques to fix the OneDrive sync engine that stopped working in Windows 8.1, and 10. Below, we have discussed some of the most important techniques.

1. Restart the Microsoft OneDrive app

If you have any problems with OneDrive, the first thing to do is close the app and restart it. Follow the steps given below.

  • Press the Ctrl+Shift+Esc keys to open Task Manager.
  • Select the OneDrive app from the list.
  • Click the End Task button to stop the task.
  • After completing the task, close the Task Manager.
  • Restart OneDrive now

If the above methods do not resolve the issue when OneDrive has stopped working, try applying the following technique.

2. Link your Microsoft account

  • Go to your system’s file explorer.
  • Select the OneDrive option from the left section and right-click on it.
  • After this click on the Settings option
  • Next, select the Unlink this PC option and confirm by tapping on the Unlink account option.
  • After successfully logging out, search for OneDrive in the Windows search bar.
  • Now, sign in to the OneDrive app using your Microsoft account.

3. Reset your MS OneDrive account

Resetting the MS OneDrive account will return all settings to default values. This is the most suitable way to fix OneDrive’s stopped working error.

  • Press the Win+R keys to open the Run dialog box.
  • Type the following text in the provided field and press OK
  • %localappdata%\Microsoft\OneDrive\onedrive.exe /reset
  • This will reset your OneDrive account to default settings.
  • Now enter the following text in the run command.
  • %localappdata%\Microsoft\OneDrive\onedrive.exe.
  • This ensures that the OneDrive app is always present on your PC.

4. Edit Windows Registry Editor

  • Press the Win+R keys to open the Run command.
  • Type regedit in the field and click OK
  • Now go to the next location. HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\OneDrive
  • Double-click the DisableFileSyncNGSC REG_DWORD value. Change the value data from 1 to 0.
  • After saving the changes, close the Registry Editor. Restart your PC and open OneDrive.

5. Disable Windows Defender and Firewall

Windows Defender and antivirus programs sometimes prevent OneDrive from establishing a connection to the server. Due to this, the OneDrive account stopped working. So you have to disable these programs. Follow the steps below to disable Windows Defender and Firewall.

  • Click the Start button and go to Settings.
  • Select Update & Security options.
  • After that select the Windows Defender option. Click on the Open Windows Defender Security Center option.
  • Now go to the Firewall and network protection option.
  • Select the Allow an application through the firewall option.
  • In the pop-up window, tap the Change settings button. Scroll down and find OneDrive.
  • Choose other options as per your requirement and click on the OK button.

6. Update the OneDrive app

  • Click the Start button and look for program options.
  • Now select the Add or Remove Programs option.
  • In the Apps & Features section, select Microsoft OneDrive and tap the Uninstall option.
  • After uninstalling, download and install the OneDrive app from the Microsoft Store.
  • This will solve the problem.

Above we have mentioned the best solutions for OneDrive error messages. They will definitely solve the problem. However, sometimes OneDrive failure results in data loss. In such a scenario, your valuable data will be lost or corrupted and become inaccessible. Therefore, it is recommended to backup your OneDrive data at regular intervals. But you might be wondering what’s the best way to back up your OneDrive data.


OneDrive has stopped working problem is one of the most common problems. Depending on the cause of the error message, there are several solutions to this problem. 

However, there is always a risk of file corruption or data loss. The best way to solve this problem is to back up OneDrive data using a professional OneDrive backup tool.

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