OneDrive error code 0x8004de40

How to Fix the OneDrive Error Code 0x8004de40 in Windows

If you’re running into the dreaded “There was a problem connecting to OneDrive 0x8004de40” error, you’re not alone. Many users have reported facing this issue, especially when facing connectivity issues. connections, third-party anti-virus software, and certain settings of your Internet connection.

Read: How to Fix Upload Blocked Error in OneDrive – (Resolved)

Getting Microsoft OneDrive error 0x8004de40 is annoying, especially if you’re downloading and accessing important files on your computer. However, there is no need to panic. We have listed several fixes below that you can take to fix this problem and have your Windows computer up and running in no time.

How to Fix Microsoft OneDrive Error 0x8004de40

According to Microsoft, the “There was a problem connecting to OneDrive 0x8004de40” error is caused by a problem with the app connecting to the cloud. Here are some fixes that can solve the connectivity issue.

1. Check Your Internet Connection

If the Microsoft OneDrive app cannot connect to the cloud, the most common cause is a faulty Internet connection. To fix this problem, the first thing you need to do is to make sure that your internet connection is working properly. This way:

  • If you are using a LAN or wired connection, make sure the cables are connected properly. If you are using Wi-Fi, check if your router is working properly. You can also restart the router to make sure the connection is correct.
  • Next, launch your web browser and open a few websites. If the browser can load the pages, then your internet is working fine and the problem is not with your internet.

If you find something wrong with your Internet connection, continue with this guide by following steps two and three to fix the problem. If your Internet connection is working fine and you can use it for all programs on your computer except OneDrive, try steps four through seven to fix OneDrive error 0x8004de40.

2. Change the Internet Properties of Your Windows Computer

As mentioned, your internet connection may be preventing the app from accessing the cloud. Your Windows computer uses a security protocol called Transport Layer Security (TLS) 1.0 and higher that encrypts data sent over the Internet. If this protocol is disabled, your OneDrive client will not function properly. Changing this setting can help fix OneDrive 0x8004de40. This way:

  • Open Run by pressing Win + R. In the Run window, type inetcpl.cpl and click OK. This will open the Internet Properties window.
  •  In the Internet Properties window, select the Advanced tab.
  •  Under Settings, scroll down and check the boxes for the following options: Use TLS 1.0, Use TLS 1.1, Use TLS 1.2. Then click Apply and OK to save your changes.
  •  Restart your computer and see if the problem persists.

3. Disable Proxy Settings

Your proxy server can sometimes prevent Microsoft OneDrive from connecting to the cloud. If you are not sure whether your Windows device is using a proxy server or not, follow the steps below to check and disable this setting:

  • Press Win + R keys to open Run. In Run, type inetcpl.cpl, then click OK to open Internet Properties.
  •  In this window, click on the Connections tab.
  •  Then choose LAN Settings.
  •  In your LAN settings, make sure that the option Automatically detects settings is enabled and disable the option Use a proxy server for your LAN respectively. Then click OK to save your changes.
  • Restart your PC and see if that fixes the OneDrive error.

4. Uninstall Third-Party Antivirus (If Applicable)

In many cases, your third-party antivirus causes various errors in some of your programs, including Microsoft OneDrive. Some operations, such as OneDrive connecting to the cloud, are flagged as threats, causing them to fail. If you have anti-virus software, uninstalling it may fix your OneDrive error 0x8004de40.

  • Press Win + R keys to open Run. In the Run window, type appwiz.cpl and click OK to open Programs and Features.
  •  In this window, scroll down and find your third-party antivirus software. Then right-click on it and click on Uninstall from option.
  • Then follow the on-screen instructions to uninstall the program.
  • After the uninstallation process is complete, restart your computer.
  • After your Windows device has completely restarted, open OneDrive and checks if you still get the error.

If the problem is resolved after you uninstall your antivirus program, you can start using Microsoft’s built-in antivirus program to protect your computer.

5. Reset Windows Socket (Winsock)

Another effective troubleshooting solution for Microsoft OneDrive error 0x8004de40 is to reset the Windows Socket (Winsock). Winsock manages requests to enter and leave Internet programs on your Windows device. This is the main reason that applications on your computer can access the Internet. Resetting it may help fix the problem.

  • Press Win + S to open Windows Search and type cmd in the search box. Next, right-click the Command Prompt search result and click Run as administrator.
  •  In the command prompt, type netsh winsock reset catalog and press Enter.
  • Once the command is executed successfully, close the window and restart your computer.
  • After the computer restarts, check if the problem is resolved.

6. Reset OneDrive

If an application on your Windows computer misbehaves or starts working abnormally, one of the quickest solutions is to reset it. Resetting a program returns it to its default state and clears up any errors. Here’s how to reset OneDrive:

Important reminder: resetting Microsoft OneDrive will not affect your data; It will simply re-sync it with the app. However, the action may delete some of your saved settings and preferences. This means that you will have to set up OneDrive from the beginning and reconfigure it.

  • Press Win + R to open Run.
  • Copy and paste the command %localappdata%\\Microsoft\\OneDrive\\onedrive.exe /reset into the text box and press OK or press Enter with your keyboard. This command resets your Microsoft OneDrive app.
  • After resetting the application, restart your computer.
  • Once your computer has restarted, open Run again, copy and paste this command into the %localappdata%\\Microsoft\\OneDrive\\onedrive.exe text box and press the OK or Enter key. This will immediately launch OneDrive and the app should work fine without any errors.


If you use OneDrive to back up all your system files, an error can be dreadful. With the troubleshooting steps above, you can easily fix Microsoft OneDrive error code 0x8004de40. But even though there are solutions to many OneDrive problems, it’s always best to have other backups for your files outside of OneDrive.

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